Howdy Partner! At Boots & Chic, we aim to make your boot-scootin’ shopping experience smoother than a well-worn saddle. Below you’ll find all the details about getting your favorite footwear to your doorstep and our no-hassle return policy.

Shipping Information

Processing Time: We’ll polish up your order and get it ready to ride in 1-2 business days after payment clears.

Shipping Options:

  • Standard Shipping: $12.95 via DHL or FedEx – arrives in 10-15 business days after shipping
  • Free Shipping: Orders over $50 ship free via EMS – arrives in 15-25 business days after shipping

Delivery Areas: We ship worldwide (except some Asian countries and remote areas – if you’re unsure, just give us a holler!)

Our Return Promise

We want you to love your boots as much as a cowboy loves his trusty steed. If something’s not quite right, here’s how we’ll make it right:

Return & Exchange Policy

We accept returns and exchanges within 15 days of you receiving your order. Your boots must be:

  • Unworn (cleaner than a Sunday church shirt)
  • In original packaging with all tags attached
  • Free from any damage or alterations

Boot-Scootin’ Note: For hygiene reasons, we can’t accept returns on:

  • Booties (due to their intimate fit)
  • Any items marked as “Final Sale”

How to Return Your Boots

Follow these steps smoother than a two-step dance:

  1. Contact Our Posse: Email us at [email protected] within 15 days of receiving your order. Use our template below to make it quick as a jackrabbit.
  2. Pack ‘Em Up: Securely package your return using the original box if possible. Include all paperwork that came with your order.
  3. Ship ‘Em Back: Send your return to:
    Boots & Chic Returns
    4137 Stoney Lane
    Dallas, TX 75212
    USA
  4. Track Your Package: We recommend using a trackable shipping service. We ain’t responsible for lost return shipments.

Return Shipping Costs

You’re responsible for return shipping costs unless we sent you the wrong item or it arrived damaged. If that’s the case, we’ll send you a prepaid return label faster than you can say “yeehaw!”

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds process within 3-5 business days after we receive your return. It may take 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.
  • Method: We’ll refund the original payment method (Visa, MasterCard, JCB, or PayPal). Shipping costs are non-refundable unless the return is our mistake.

Exchange Policy

Want to exchange for a different size or style? Follow the return process above and include a note specifying:

  • The item you want instead
  • Your size preference
  • Any other special requests

We’ll ship your new boots once we receive the return. If there’s a price difference, we’ll contact you to arrange payment or refund.

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Boots & Chic Team,

I’d like to return/exchange the following item from my order #[Your Order Number]:

Item Name: [e.g., “Classic Western Boots – Brown”]
Size: [Your Size]
Reason for Return: [e.g., “Too large”/”Wrong color”/etc.]

For exchanges, I would like: [Specify new item/size if exchanging]

Please let me know if you need any additional information.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Order Number]

Damaged or Wrong Items?

If your boots arrived damaged or it’s the wrong item, contact us immediately at [email protected] with photos of the issue. We’ll make it right quicker than a gunslinger draws his pistol!

Remember partners, our customer service posse is always ready to help. Don’t hesitate to reach out if you have any questions about returns or exchanges.

Happy trails and happy shopping!

The Boots & Chic Team